The Connected Effect

System Integrators will be the Big Winners in M2M

Posted by Bill Zujewski

Oct 15, 2012 10:48:00 AM

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Hot off the presses… a new M2M report from Gartner: Market Trends: IT Services for Machine-to-Machine Communications, U.S., 2012. The gist of the report is this: while the carriers, MNOs and MVNOs are making great progress in providing connectivity for machines, external service providers and system integrators (SIs) will provide the end solutions and deliver greater value to companies by enhancing business processes and integrating machine data into the enterprise.  This makes total sense since M2M projects are becoming more strategic, more complex and larger in scope... teeing up the need for the program management and the advanced integration skills of SIs.

Historically, connecting machines was driven by a single point solution, often remote monitoring or service.  Companies now realize that machine data can be leveraged by almost every functional organization.  The real value in M2M comes from taking that data and integrating with enterprise systems such as CRM, ERP, or data warehouses — optimizing critical business processes and essentially M2M-izing organizations.  For example, machine data flowing through a CRM or ERP system can also be sent to billing or into a supply chain management system — helping to eliminate error-prone manual steps and providing new sales opportunities for business processes such as consumables management, usage-based billing, and warranty management.  SIs are in the best position to deliver these solutions.

In fact, here at Axeda, we are seeing tremendous momentum with our system integration partners who deliver integration with SAP, Oracle, and other enterprise systems.  IT organizations are taking on machine data management and integration projects and relying on SIs for help.  Axeda is providing the core platform for connecting, device management, and application enablement while the SIs are providing program management and implementation skills.   More and more, M2M projects are becoming less about device management and more like traditional IT projects focused on data integration and end-user applications.   Essentially, M2M projects have become focused on analytics, business process enhancement and new innovative applications… the result is delivering more value from connected products!  

View a full copy of the Gartner report at

Topics: M2M, machine-to-machine, integration, M2Mize, CRM

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