A recent article in Wired magazine talking about the Internet of Things
prompted me to think of some of the Axeda customers, and how they use connected devices. Machine-to-Machine or M2M is seen by some as new and emerging, but it has been around in some form or other for a long time, one of the earliest being during World War 2 as Identify Friend or Foe
(IFF) sensors to identify aircraft, or other vehicles as friendly (or not) and to determine their bearing and range from the interrogator.
But things have on a bit since the 1940’s, so what are people doing with M2M applications now? I’m fairly new to this whole industry, so you pundits and gurus who have been in the industry for many years (we have a lot of them here at Axeda!) may want to walk away now, and just get a cup of coffee instead… because I just want to step back for a minute before we get to a use-case, and discuss exactly what (I think) M2M means, and how it may impact your organization.
The first thing you need is of course… a thing… yep, the thing you actually want to talk to… as an example, I am going to borrow from Dr. John Barrett, Head of Academic Studies at the Nimbus Centre for Embedded Systems Research at Cork Institute of Technology, who gave a good example in a recent TED talk.
Say we have a chair, and we want to know who has been sitting on that chair. We first need to give our chair a Unique Identifier, so that we know that we are dealing with that specific chair out of all the other chairs in our universe. Then we need to connect it to the outside world, so we can add a wireless device to it, then we can add pressure sensors, so that we know when it has been sat in. And finally, we can embed some other circuitry to it, so that we are able to control it whether that is robotically controlling the seat height, or activate the wireless SIM card.
The basics hold true for any device,
But once you have this great device, already connected and managed, how are you going to innovate, what new and clever thing can you do with your device now you have remote access to it? Well, you can monitor its environment, you can use it to populate search results when you are looking for your inventory (think fleet management, food shipments etc.) or you can come up with some very cool value add for your customers that you didn’t even consider before you had a connected device. And of course, a lot of customers are still just using connected devices to perform remote service or preventative maintenance on systems, providing cost savings and improved utilization of their field repair staff.
So in this blog series, I am going to highlight some of our customers, and the way in which they use connected products. And first one up is Diebold, Incorporated, who, over their 150 years have brought together a combination of innovation, expertise and quality service to become a global leader in providing integrated self-service solutions, security systems and services.
Diebold had the challenge of implementing a remote monitoring and diagnostic capability into a new line of ATMs, to enable them to reduce field service visits and minimize system downtimes. Because of the trend to a more software-driven self-service terminal, the company sought to remotely service its ATMs over the Internet, and of course given the sensitive nature of cash-dispensing ATMs, the solution need to be both proven and secure.
By embracing a connected solution, the ATMs are enabled to deliver high-quality remote services with built-in data-capture technology. This feature carefully stores pertinent information about a device’s performance for quick access. In addition, Diebold’s remote support operators are also directly alerted when an ATM problem occurs, and can begin resolving the problem immediately by viewing a mirror image of the module. This provides a level of information that allows for an in-depth analysis of ATM status messages before a technician arrives on site. And when the technician arrives, he then has a precise knowledge about that particular machine which in-turn increases the first-time-fix ratio.
If you want to read more about what Diebold is doing, you can read the case study here. And next time, I will delve into a customer or two in the medical device environment.