2009 Deployment Excellence Award Winner:
Cardinal Health - Clinical and Medical Products Group
Pictured: Denny Simmons (Cardinal Health-CMP), Dale Calder (Axeda), Ed Anthony (Cardinal Health -CMP)

It's always really interesting to talk to customers and hear how they measure the success of their smart service programs.  At the recent 6^th Annual Remote Device Monitoring & Management Summit in Boston, I had a chance to speak with a number of our current customers to understand the progression of their programs.  We talked about how they view program success and there were many common themes from customer to customer regarding success metrics. Here's a look at some of the most common:

• Reducing Service Costs - most customers are looking to minimize the number of truck rolls by their field engineers.  Many of the presenters at the Summit highlighted the cost of a truck roll, which most estimated to be $300 per event.
  
• Reducing Mean Time to Repair (MTTR) - remote access provides our customers' support teams with the ability to accelerate resolution time to resolve a customer's field issue. 
  
• Shifting the Paradigm - there was a lot of discussion around continuing to move from proactive to predictive and ultimately self-healing.
  
• Improved Customer Satisfaction - our customer base is always looking for ways to drive greater loyalty within their install base, from a retention and future wallet share perspective.

All of these are spot on, but what every discussion always came around to was "how many devices/assets are you actively monitoring?"  This is the Big Kahuna metric for everyone involved in a smart service program - hands down.  You could say "connected devices" is the leading indicator metric, and drives all of the other metrics.

Since Axeda believes deployment success is such a critical part of the overall success of a smart service program, we recognized one of our customers with our first "Deployment Excellence Award".  The spirit of this award was to highlight a customer who has demonstrated unprecedented levels of deployment success.

The 2009 Axeda Deployment Excellence Award was awarded to one of our On-Demand Hosted customers; Cardinal Health - Clinical and Medical Products Group.  The Cardinal Health Support Connect solution is deployed on systems across 4,000 hospitals worldwide.  These deployments happen in highly secure and regulated environments, making this achievement even more noteworthy. Congratulations to Ed Anthony, Denny Simmons and the Cardinal-CMP team who have been on the leading edge from a sheer volume standpoint, while driving tremendous levels of internal adoption, as well as continued deployment growth rates.

Will you make a run for the 2010 Axeda Deployment Excellence Award?