As the economic slowdown slogs along, budget cuts can endanger a company's service quality and customer satisfaction. However, best-in-class companies are using this time as an opportunity to find ways to cut costs while driving revenue enhancing services to improve their bottom line without sacrificing customer experiences. A new report from Sumair Dutta at Aberdeen Group outlines how leading companies are using this period of economic uncertainty to build sustainable service models built on process optimization and RPS technology. 

Get the report here!

Business challenges identified in the report:
- The average cost of a field service visit has increased 26% in the past 2 years
- Customer demand for improved availability and performance
- Business mandate to increase service revenue

RPS opportunities:
- Collecting data directly from assets to trigger corrective or preventive actions
- Inform technicians of recommended resolution scenarios prior to dispatch
- Monitor asset usage for repair/replace decisions or pay-per-performance billing
- Execute remote repair to avoid travel related costs
- Provide value-added premium services to generate new sources of revenue

Business value created from RPS:
- 28.1% of calls resolved without technician dispatch
- 22.4% improvement in Mean-time-between-failures (MTBF)
- 21.2% increase in asset availability
- 20.3% higher first-time-fix rate

Also highlighted in the report is an RPS case study on Axeda customer Varian Medical Systems Inc.
- 50% reduction in MTTR
- Savings of $2000 to end customer per service visit
- 600 fewer service visits per month in North America alone!

The full report is available here!