In the world of telecommunications, the "last mile" refers to the problem of connecting the high speed fiber network to peoples homes. A similar problem exists for products that you want to connect for remote service initiatives that are not network enabled. The product may have rich diagnostic information, but it's only available through local interfaces or a serial port.

Our new partner Perle Systems solves this problem through a small box that connects to the serial port of a product, and also has an Ethernet connection to connect to the Internet. The Axeda Agent runs directly on the box and manages the two-way connection to the device. Once connected, it looks like any other device connected to the Axeda ServiceLink system.  Last mile problem solved!