I did an interview with Michael Vizard from eWeek in contribution to an article he wrote titled "The Quiet Revolution in IT Services and How It Will Affect IT Service Providers." The IT press is beginning to understand how remote services from IT vendors effects IT departments. A great quote from the end of the article is "...when it comes to IT services, being proactive always beats being reactive."

The article also says that Axeda is looking to work with IT service companies to enable them to provide remote services across multiple vendors. I think this may work for some services, but the OEM's still have the advantage of intimate knowledge of how their equipment works.