Gartner recently published a case study on Cardinal Health, an Axeda customer and global manufacturer of medical and surgical supplies and technologies. It's always great to have an analyst write about our customers, so that you can get an impartial view.

We are a client of Gartner, but we do not pay them to write case studies; they do this based on their clients' research interests. This is not the case for all analyst firms, but it is for Gartner.

This case study, entitled "Cardinal Health Uses Support Automation to Enhance the Brand Experience," is now available to download from our site for a limited time. The case study includes some great success metrics, such as:

• 15% reduction in field service visits on products enabled with remote monitoring
• Where measured, a 10% reduction in dispatched visits by the field service team
• Complete auditing of regulatory compliance (especially regarding HIPAA) for each device
• An increase of more than 10% in service contract renewal capture rates
• 25 success stories on the Medical Products and Technologies Division Web site
• More than 15 product lines fully enabled with remote service capabilities

Read this case study and share with us how Cardinal Health's story compares to your remote service program results or plans.