A tipping point is defined as the levels at which the momentum for change becomes unstoppable. In the book The Tipping Point by Malcolm Gladwell he describes it as a sociological term, "the moment of critical mass, the threshold, the boiling point. The point where ideas and products and messages and behaviors spread like viruses do."

Last week, industry analyst firm Aberdeen Group released their latest study on the Remote Product Service market. Here are a few key data points from the study that may indicate the tipping point is near for the remote service software market:

• 41% increase in the percentage of assets being monitored remotely = Rapid market growth!
• 16% increase in MTBF (Mean Time Between Failure) for remotely monitored assets = Real business results!
• 19% increase in percentage of calls resolved without technician dispatch = Big cost savings!
• 16% overall percentage of assets being monitored = Huge market opportunity!

All of these indicators mean exciting times for our industry!

We see it first-hand with our customers' remote service success.  Case in point is a company featured in the Aberdeen report - Diebold, Inc. Diebold uses Axeda ServiceLink to remotely service Automated Teller Machines (ATMs) around the world - the solution is branded as OpteView^TM.

The report highlights the impressive business metrics for MTTR (Mean Time to Repair), remote resolution of issues, and increases in availability that Diebold has achieved with remote service.  Additionally, the population of OpteView-enabled ATM's will grow from 1200 at the beginning of the year to 3,000-5,000 by the end of the year - potentially a > 400% growth in connected devices. 

We are featuring Diebold in an upcoming live webinar - register today to check it out!