IT Organizations Will Need Eight Technologies to Provide 'Greener' Services.

Another Gartner report titled "The Long Road to Green IT for the IT Support Industry" further detailed the benefits of remote service for green IT. The report estimates that a field engineer's annual mileage in driving to support calls generates between 3.2 and 8.9 tons of CO2 annually. Respironics, an Axeda customer, reported a 20% reduction in field service visits through their Respi-Link remote service offering. That translates into many less tons of CO2 emissions, and, of course, cost savings. The cost reduction came from two main areas: remote repairs and remote software updates. In one year, Respironics saved more than $1.5 million -proving that being green saves a lot of green!  The remote updates provide the added green benefit of eliminating the CD burning and shipping process - both activities that consume resources and energy.

I wrote a longer article on this topic for M2M Magazine which appeared in the March / April issue. Check it out!